Privacy policy

This Privacy Policy describes how AcquaPet™ (legally registered as Shawy Ecom LLC) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on Acqua-Pet.com, or otherwise interact with us in connection with the Site. "You" and "your" refer to you as the user of the Services.

We encourage you to read this Privacy Policy carefully. By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated version on the Site, update the "Last Updated" date, and comply with all applicable legal obligations.

How we collect and use personal information

To provide the Services, we collect personal information from various sources. The type of data we collect depends on how you interact with us.

Information collected directly from you

  • Contact details: name, address, phone, and email.
  • Order details: billing/shipping address, payment confirmation, email, phone.
  • Account details: username, password, security questions.
  • Customer support: messages or requests you send us.

Information about your use of the Services

  • How you access and use the Site and your account.
  • Device, browser, network connection, IP address, and interactions.

Information from third parties

  • Service providers that support our Site (e.g., Shopify).
  • Payment processors to handle transactions and fulfill orders.
  • Online tracking technologies that collect browsing and advertising data.

How we use personal information

  • Providing products and services: fulfilling orders, managing accounts, returns, and support.
  • Marketing and advertising: sending promotional communications and personalized ads.
  • Security and fraud prevention: detecting fraudulent or illegal activities.
  • Communication and improvement: customer support and service improvements.

Cookies

We use cookies to:

  • Improve the Site and Services (e.g., remembering preferences).
  • Analyze user interactions for statistics and optimization.
  • Allow third parties to provide personalized services and advertising.

You can manage cookies in your browser settings. Our Site recognizes the Global Privacy Control (GPC) signal but does not respond to other "Do Not Track" signals.

Sharing personal information

We may share your data with:

  • Service providers (IT, payments, logistics).
  • Business partners for marketing/advertising purposes.
  • Third parties at your request (e.g., shipping carriers, social media).
  • Affiliates or group companies.
  • Legal authorities, when required.

In the last 12 months, we have shared:

  • Identifiers (contact, order information).
  • Commercial information (purchases, support requests).
  • Usage and location data.

Third-party websites and links

The Site may contain links to external platforms. We are not responsible for their privacy or security practices. Information shared publicly may be visible to others.

Children's data

The Services are not intended for children. We do not knowingly collect data from children under 16. If you believe your child has provided information, contact us to request deletion.

Data security and retention

We implement reasonable measures to protect your data. We retain it only for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your rights

Depending on your jurisdiction, you may have the right to:

  • Access your data
  • Delete your data
  • Correct inaccurate data
  • Transfer data to a third party
  • Restrict certain uses of your data
  • Withdraw consent, where applicable
  • Appeal a refusal of your request

Complaints

If you have complaints about how we handle your data, please contact us. If you are not satisfied, you may contact your local data protection authority.

International users

Your data may be transferred outside your country. For transfers from the EU/UK, we use standard contractual clauses or equivalent mechanisms.

Contact

For questions or to exercise your rights, contact us at:help@acqua-pet.com